#1
High english Proficiency
#1 and #3 globally in Business English Proficiency Index
Hire Customer Support Staff in the Philippines | NexaStaffs
Never Lose a Customer Again
Hire dedicated, university-educated customer experience professionals who speak native-level English, genuinely care, and turn every interaction into loyalty. Perfect for e-commerce brands, SaaS companies, fintech, healthcare, and any business services that demand 5-star reviews and zero churn.
Why Philippines + Sri Lanka Win Customer Experience?
#2
Natural warmth & empathy
consistently ranked top 3 for “friendliest accent” in blind tests
#3
Availability
24/7 follow-the-sun coverage with perfect hand-offs between Manila and Colombo
#4
Built-in redundancy
typhoon in Manila? Colombo team takes over seamlessly
#5
You manage them exactly like in-house staff
Full control, no middleman.
#6
Bank-level security protocols
256-bit encryption, dedicated devices and endpoint monitoring.
#7
Your Brand, Not Ours
Staff use your email, contact number, & support portal. Clients and your own team barely notice they’re remote.
Roles We Staff Instantly
Customer Support (Phone Base)
Crisp US/Neutral accent, Zendesk, Five9, Talkdesk
Chat & Email Support
Gorgias, Intercom, Zendesk, Freshdesk, Kustome
Technical Support (L1/L2)
Windows/macOS, Remote Desktop, ServiceNow, Jira
Customer Success Managers
Gainsight, ChurnZero, Salesforce, HubSpot
Retention & Billing Support
Stripe, Chargebee, Recurly, upsell scripting
Social Media Care
Brand reputation & community
Frequently Asked Questions
Philippines ranks #1 globally in Business English Proficiency (EF EPI 2024).
99% cannot. Agents use your company email, local VOIP numbers (US, UK, AU, CA), and appear in your CRM exactly like in-house staff. We even match time-zone-appropriate names if requested.
Yes. with perfect hand-offs between shift teams. One shift ends, the other starts. Zero gaps, full SLA reporting.
7–15 business days from deposit to first shift.
Free replacement within the first 30 days. No questions, no extra cost. After 30 days: replacement in 7–14 days at our expense if performance is below agreed KPIs.
You provide 2–10 hours of training material (Loom videos + knowledge base). We do the rest – including daily coaching and QA for the first 4 weeks.
100% yes. You get one simple monthly invoice in USD. We handle everything locally.
Absolutely. Most of our CX teams hit 8–18% save rates and 12–25% upsell attachment rates because empathy + English fluency = trust.
Everything: Zendesk, Gorgias, Intercom, Freshdesk, Kustomer, Salesforce Service Cloud, HubSpot Service Hub, Gladly, Five9, Talkdesk, Aircall, RingCentral, Slack, Teams.
Minimum 2 full-time agent.
Contract: 1 Year (most clients stay 5+ years).
Contract: 1 Year (most clients stay 5+ years).
Senior talent from Philippines & Sri Lanka 50–60% lower cost
Build your NexaStaffs team and see your savings
Choose the roles you need and compare the cost of hiring directly versus building a dedicated NexaStaffs team.
| Role | Staff Required | Experience Level | Your Savings | Hire Onshore | Hire with NexaStaffs |
|---|
Monthly cost of hiring yourself
US$0
Monthly savings with NexaStaffs
US$0
You could be saving
0%
Estimated Monthly Cost with NexaStaffs:
US$0
