Refund policy

Last updated: December 30, 2025

NexaStaffs (“we”, “us”, or “our”) provides remote staffing, AI automation, and digital services. Due to the nature of our services, returns are not applicable and refunds are limited as outlined below.

1. No Returns

  • NexaStaffs does not sell physical products

  • There are no returns or exchanges

  • All services are delivered digitally and remotely

2. Refund Policy

Refunds are not guaranteed and are considered on a case-by-case basis under the following conditions:

a. Service Non-Commencement

A refund may be considered if:

  • Payment has been made, and

  • The service has not yet started, and

  • A written refund request is submitted before onboarding or deployment

b. Service Issues

Refunds will not be issued for:

  • Services already rendered

  • Client dissatisfaction based on preference or change of mind

  • Delays caused by incomplete information or lack of cooperation from the client

  • Third-party platform issues beyond NexaStaffs’ control

3. Partial Refunds

If applicable and approved:

  • Refunds may be partial, based on work already completed

  • Administrative, onboarding, and setup fees are non-refundable

4. Subscription or Ongoing Services

For recurring or subscription-based services:

  • Cancellation requests must be submitted in writing

  • Services already billed for the current period are non-refundable

  • Access to services will continue until the end of the billing cycle

5. How to Request a Refund

To request a refund, please contact us with:

  • Your company name

  • Service details

  • Reason for the request

Email: sales@goldentusker.com

All requests are reviewed within a reasonable timeframe.

6. Policy Updates

NexaStaffs reserves the right to modify this policy at any time. Updates will be posted on this page with the revised date.

7. Contact Information

For questions regarding this policy, please contact:

NexaStaffs
📧 Email: systems@goldentusker.com
🌐 Website: www.nexastaffs.com